Andrew Schumacher

Innovate solutions directly alongside the CTO, CISO, and COO to provide innovative solutions for clients and their infrastructure, security, and compliance. Responsible for directing a team of engineers, acting as the ultimate point of direction, and overseeing clients’ technology solutions for a specialized, newly acquired cyber security team.

• Drive improvement of existing processes to remediate and rectify known security vulnerabilities, working and reviewing directly with the Security and Pen Test teams
• Collaborate with Project Managers to oversee projects to push tasks forward and ensure speedy turnaround times
• Host and lead client meetings to review IT infrastructure, IT Security, and IT Compliance
• Ensure effective vendor communication and management to meet and exceed targets and ensure profitability
• Pioneered the implementation of various more effective solutions for the company (RMM, Password Management and backup tools), which in turn brought better reporting, lower organizational costs, and more robust solutions to customers
• Provide ongoing mentorship and performance feedback regarding the technical and theoretical aspects of projects/processes to help team members to improve and grow

Primary technology manager for project implementation by operating a team of engineers, acting as the ultimate point of escalation, and overseeing solutions. Responsible for solution infrastructure design and augmentation through oversight and direction of technical teams to deliver improved technologies and performance

• Oversaw implementation and maintenance for projects with Technical Account Manager
• Directly supported CTO and company for company-based technology & business decisions, enhancements, and operations
• Worked with CTO to research and implement innovative technologies and software to enhance business effectiveness and client management including migration to Microsoft Azure/AWS solutions for the company
• Continued strategic management of client and project development to ensure seamless integration and adoption of solutions
• Drove effective vendor management, high-level consultation for new initiatives, and performance feedback for team to ensure achievement of targets and on-time deliveries

Led and managed all major technical projects overseeing full implementation of new technologies. Worked directly with CTM in client and vendor relations to assess needs, respond appropriately, and ensure up-to-date technologies & solutions.

• Promoted to Technical Team Lead as a result of performance and demonstrated leadership
• Acted as highest escalation point for all technical issues and troubleshooting projects to ensure appropriate solutions delivered within time-sensitive deadlines
• Provided training and education of engineers for continuous career development and advancement
• Led co-implementations with various vendors to ensure client satisfaction and customer experience

Led all aspects of project scoping for clients including assessments, project planning, and overall delivery. Brought on company’s highest revenue client, amounting to ~20% additional revenue and company growth.

• Promoted to Senior Engineer after demonstrating project management capabilities as Network Engineer
• Oversaw a team for implementation and project management
• Pioneered integration of company-own datacenter & used technologies to build out optimized infrastructure
• Overhauled and created majority of company-used templates, including client assessments, client onboarding, and SOP documents for reporting, ticketing, and tracking of tasks & client jobs

Performed project implementation, including discovery meetings, project planning, equipment procurement, and on-site fulfillment with ongoing client support to ensure smooth changeovers.

• Promoted from Field to Network Engineer within one year due to performance and advanced support for clients
• Addressed primary consumer concerns and actively troubleshooted issues via team scheduling management
• Expedited on-site project completion and client satisfaction through IT builds and support
• Adapted existing company templates and ticketing tool for optimized reporting/tracking of tasks and client jobs

Identified consumer-related computer problems and created tools to help perform jobs in an efficient manner without sacrificing quality of output.

• Repaired hardware and software on computers, tablets, and other electronic devices
• Educated and trained colleagues to provide effective customer service and departmental performance

Provided web-based services and created websites using PHP, MySQL, jQuerry, HTML & CSS, and Photoshop. Managed installation of IT hardware, software, and configurations.

• Managed technical operations and ensured secure connections between server and external clients
• Configured site-to-site VPN solutions between office locations and vendors
• Provided IT support to company staff as well as clients who used their systems